These terms apply when you book a mould fitting or place an order for a bespoke piece with Groundwrk Jewelzz ("we", "us"). By clicking "Pay £10 deposit & book" you agree to them.
1. About us
Groundwrk Jewelzz is a sole-trader jewellery studio based in London (SE28). Contact: Groundwrk.jewelzz@gmail.com.
2. Bespoke, made-to-order pieces
Every grill we make is bespoke: sculpted to a mould of your teeth and finished to your material choice. Because the piece is personalised to you, once manufacturing has started your standard 14-day "cooling off" right of return under UK Consumer Contracts Regulations does not apply(Regulation 28(1)(b) — goods made to the consumer's specifications).
3. Bookings and the £10 deposit
- A non-refundable £10 deposit is charged at the point of booking to reserve your fitting slot. This deposit is deducted from the balance of your final piece.
- You can reschedule your fitting up to 48 hours before your appointment through the self-serve portal at /manage-booking.
- You can cancel at any time via the same portal. Your slot is released; the £10 deposit is retained.
- Refunds of the deposit are made only at the studio's discretion (e.g. if we cancel a session on you).
4. Making your piece
- At the fitting we take an impression and confirm the final quote in writing.
- A 50% deposit of the balance is paid on the day; the remaining 50% is due before dispatch.
- Turnaround is typically 7–14 working days from the mould date. We'll tell you if there are material sourcing delays.
5. Delivery / collection
- Collection from the studio (SE28) is free — we'll arrange a slot when the piece is ready.
- UK delivery is by Royal Mail Special Delivery Guaranteed, next working day, tracked and insured. Charged at cost.
- International delivery is quoted on request and sent tracked and insured. Import duty and taxes are the recipient's responsibility.
- Risk of loss transfers to you once the piece is signed for at your delivery address.
6. Refunds and replacements after delivery
Because every piece is bespoke, we do not offer general returns after delivery. However:
- If a piece arrives faulty (defect in materials or workmanship), tell us within 30 days of receipt and we'll repair or replace it free of charge under the Consumer Rights Act 2015.
- If a piece arrives not as described in your written quote, the same 30-day rule applies.
- We are not responsible for damage caused by wear and tear, accidents, or attempted DIY resizing.
7. Missed appointments
If you don't show up to your fitting and don't reschedule at least 48 hours in advance, your £10 deposit is forfeit and you'll need to book a fresh slot.
8. Your data
We only use your data for staff administration, marketing our own jewellery, accounts, records, and order fulfilment. Read the full Privacy Policy and Cookie Policy.
9. Governing law
These terms are governed by the laws of England and Wales. UK consumer rights that cannot legally be excluded still apply.